Unanticipated events happen occasionally in everyone's life. It is our desire to be effective and fair to all our guests, with this in mind the following policies are honored.
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24-hour advance notice you will be charged the full amount for your appointment and is to be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show" and will be charged for their missed appointment.
If you arrive late for your scheduled appointment your session may be shortened in order to accommodate others whose appointments follow. Depending upon your arrival time determines if there is enough time remaining to start your treatment. Regardless of the length of the treatment actually given, you are responsible for the full session.
We truly appreciate your visits and value you as our guest. Thank you for choosing Renewed Spirit Day Spa for your spa experience.